User description

Service and Support
Servicing, support, repair and calibration of your weighing equipment
Increase product uptime and maximise profits with service and support from Accurate.
Poorly serviced weighing equipment can have a massive impact on your business. An underperforming piece of equipment can cause frequent and unpredictable down-time during operations, leading to revenue leaks that silently but sizeably dent your profits. Poor maintenance can also reduce the useful life span of equipment, eventually leading to an increase in total cost of ownership.
Accurate is a trusted and reliable service provider with the expertise, reach and speed to maximise product up-time and protect your profits.

Weighing equipment serviced by Accurate includes:
• Electronic road weighbridges
• Axle/ portable weighbridges
• Rail weighing-in-motion systems
• Platform and floor scales
• Unmanned systems and weighing automation services

Why choose Accurate?
At Accurate, we have been setting benchmarks in delivering efficient and timely customer service across Uganda for 10 years.
The benefits of Accurate service include:
• Over 6 qualified and regularly trained service engineers
• Service engineers at 5 locations spread across the country
• Support for a fleet of over 200 machines
• Guaranteed response time within 1 working day
• Best in class uptime, call-to-fix and first-time-fix rates
• Dedicated central tech support team available Mon-Sat, 8:00am to 6:00pm (all Uganda direct number +256 705 577 823)
• State-of-the-art service delivery monitoring and control systems
• Service delivered in line with global standards

Service activities
Accurate believes in providing support to our customers throughout the entire product lifecycle; from installation through to preventive maintenance and annual calibrations. Our support services for weighing equipment range from emergency visits to annual maintenance contracts to keep your business running effectively.


Our services include*:
• Health check-ups
• Installation and turnkey services
• Calibration and re-verification support
• Upgrade to Accurate weigh-technology
• System enhancements e.g. unmanned systems
• Test weight support
*Our highly trained experts can provide these services across any make of weighing equipment.

Service packages
With our diverse service experience, we understand that different customers and industries have different service needs. We have wide range of service packages available which offer a cost-effective solution to keep your weighing equipment working at maximum uptime.

State-of-the-art service delivery
Accurate offer a truly differentiated customer service experience through our Service Now platform.
Service Now connects our nationwide network of service engineers to our dedicated Central Tech Support team at Kampala through a mobile app. By using the platform to collect data from service engineers we are able to provide efficient job-scheduling with better tracking as well as effectively escalate issues. This allows us to provide our customers with the highest quality service in Uganda.
Global standard customer facing metrics including response time, first-time-fix rate, call-to-fix and machine uptime are monitored in the system to enable us to deliver best in class customer service.

Thank you in advance for allowing Accurate Weighing Scales the privilege to serve you in advance
For any further inquiries, mail or contact us
Office +256 (0) 705 577 823, +256 (0) 775 259 917
Address: Wandegeya Market South Wing, 2nd Floor Room SSF 036


Email: weighingscales@countrywinggroup.com
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